Urgent! Voice Associate/ Voice Executive - Local Job Opening in New Delhi
Job Description
Position Title, Responsibility Level - Executive
Function - Healthcare
Reports to Team Manager
Permanent/ Temporary - Permanent Span of Control, Individual Contributor
Location - Kochi, India Basic Function
Work Type - Back office - Voice Call provider and gather missing information for case creation
Case creation in ATV/Med Compass tool, basis the data received
Once the case is received, action to be taken as per SOP Determine if case can be processed and/or to be routed to another queue Essential Functions Navigate through multiple system / applications for data gathering Proficiency with computer skills (navigating multiple systems and keyboarding) Understand the goals and standards to ensure that quality and productivity standards are met Accurate and timely updating of the database Meet the agreed upon KPIs as per the operational definitions and targets Participate in the User Acceptance Testing as needed 98% - 100% attendance during training/nesting period is required Must be flexible to work hours with Monthly work schedules changes Primary Internal Interactions Actively participate in the team meetings, discussions and provide inputs Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals Primary External Interactions Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information.
Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers.
Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner.
Organizational Relationships Reports To : Team Manager
Supervises: None Skills Technical Skills Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook Process Specific Skills Ability to contact provider to request for clinical information, and/or verify patient information on admission and discharge Sedentary work involving periods of sitting, talking, listening.
Work requires sitting for extended periods, talking on the telephone and typing on the computer.
Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
Ability to multitask, prioritize and effectively adapt to a fast paced changing environment Typical office working environment with productivity and quality expectations Soft skills (Desired) Must be a B1, preferably a C1 CEF level Works effectively with a team Soft Skills (Minimum) Must be a B1 CEF level Education Requirements Bachelor’s degree with a minimum 15 years of education Work Experience Requirements 0 to 3 year of experience Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete)
Shift - Night shift
Mode of work - work from office
Location - Info Park, Kakkanad
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Unlock Your Voice Associate Potential: Insight & Career Growth Guide
Real-time Voice Associate Jobs Trends in New Delhi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Voice Associate in New Delhi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 92972 jobs in India and 4268 jobs in New Delhi. This comprehensive analysis highlights market share and opportunities for professionals in Voice Associate roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! EXL is currently hiring and seeking a Voice Associate/ Voice Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Voice Associate/ Voice Executive Jobs New Delhi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EXL adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Voice Associate/ Voice Executive Jobs India varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Voice Associate/ Voice Executive typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Voice Associate/ Voice Executive interview at EXL, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EXL's products or services and be prepared to discuss how you can contribute to their success.
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